AI Design

AI Chat Assistant

Building Intelligent Search Agent (ISA), an AI-powered search agent that slashes support costs by transforming 200,000+ scattered Airbus documents into instant, conversational answers.

ROLE

UX LEAD

EXPERTISE

UX RESEARCH, DESIGN

DURATION

6 MONTHS

man walking in front of textured wall

Wandering and wondering, lost in the rhythm of the city.

crowd of people on a town square

1. The Hook: The Problem & Scale

Slide: The Knowledge Fragmentation Challenge

The Narrative: Start with the "Villain." Airbus engineers are drowning in 13+ repositories.

Key Stat to Highlight: "9,000+ support incidents per year."

The Insight: Use the red bar text: "38% of users never return even though 86% of results show HIGH confidence." This creates a mystery: Why is a "successful" AI failing the users?

people playing basketball outside

The Solution: Meet ISA

Slide: ISA User Interface / Knowledge Base

The Narrative: Introduce your hero. ISA is a RAG-powered agent indexing 26,000+ documents (Incidents, Manuals, Technical Reports).

Engagement Tip: Don't just show the UI. Point out that the "Chat-style" interface was actually a double-edged sword—it promised a conversation but delivered a search.

man taking a photo on a wharf

Dockside perspective, capturing the soul of the water.

From sun-drenched piazzas to intimate still-lives, I aimed to capture the soul of the country through light and composition.

man taking a photo on a wharf

Dockside perspective, capturing the soul of the water.

two people sitting on a ledge talking

Venice, and a moment between two.

people dancing on square

A spontaneous rhythm, a shared moment, pure joy.

Curious for more? Take a look at my other projects below.

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AI Design

AI Chat Assistant

Building Intelligent Search Agent (ISA), an AI-powered search agent that slashes support costs by transforming 200,000+ scattered Airbus documents into instant, conversational answers.

ROLE

UX LEAD

EXPERTISE

UX RESEARCH, DESIGN

DURATION

6 MONTHS

man walking in front of textured wall

Wandering and wondering, lost in the rhythm of the city.

crowd of people on a town square

1. The Hook: The Problem & Scale

Slide: The Knowledge Fragmentation Challenge

The Narrative: Start with the "Villain." Airbus engineers are drowning in 13+ repositories.

Key Stat to Highlight: "9,000+ support incidents per year."

The Insight: Use the red bar text: "38% of users never return even though 86% of results show HIGH confidence." This creates a mystery: Why is a "successful" AI failing the users?

people playing basketball outside

The Solution: Meet ISA

Slide: ISA User Interface / Knowledge Base

The Narrative: Introduce your hero. ISA is a RAG-powered agent indexing 26,000+ documents (Incidents, Manuals, Technical Reports).

Engagement Tip: Don't just show the UI. Point out that the "Chat-style" interface was actually a double-edged sword—it promised a conversation but delivered a search.

man taking a photo on a wharf

Dockside perspective, capturing the soul of the water.

From sun-drenched piazzas to intimate still-lives, I aimed to capture the soul of the country through light and composition.

man taking a photo on a wharf

Dockside perspective, capturing the soul of the water.

two people sitting on a ledge talking

Venice, and a moment between two.

people dancing on square

A spontaneous rhythm, a shared moment, pure joy.

Curious for more? Take a look at my other projects below.

More projects

Design

Head of Version

Explore

abstract painting

Interaction Design

Flight Cabin Inter

Explore

magazine spread

Design

Castro Capital branding

Explore

AI Design

AI Chat Assistant

Building Intelligent Search Agent (ISA), an AI-powered search agent that slashes support costs by transforming 200,000+ scattered Airbus documents into instant, conversational answers.

COMPANY

AIRBUS

ROLE

UX LEAD

EXPERTISE

UX RESEARCH, DESIGN

DURATION

6 MONTHS

man walking in front of textured wall

Wandering and wondering, lost in the rhythm of the city.

crowd of people on a town square

1. The Hook: The Problem & Scale

Slide: The Knowledge Fragmentation Challenge

The Narrative: Start with the "Villain." Airbus engineers are drowning in 13+ repositories.

Key Stat to Highlight: "9,000+ support incidents per year."

The Insight: Use the red bar text: "38% of users never return even though 86% of results show HIGH confidence." This creates a mystery: Why is a "successful" AI failing the users?

people playing basketball outside

The Solution: Meet ISA

Slide: ISA User Interface / Knowledge Base

The Narrative: Introduce your hero. ISA is a RAG-powered agent indexing 26,000+ documents (Incidents, Manuals, Technical Reports).

Engagement Tip: Don't just show the UI. Point out that the "Chat-style" interface was actually a double-edged sword—it promised a conversation but delivered a search.

man taking a photo on a wharf

Dockside perspective, capturing the soul of the water.

From sun-drenched piazzas to intimate still-lives, I aimed to capture the soul of the country through light and composition.

man taking a photo on a wharf

Dockside perspective, capturing the soul of the water.

two people sitting on a ledge talking

Venice, and a moment between two.

people dancing on square

A spontaneous rhythm, a shared moment, pure joy.

Curious for more? Take a look at my other projects below.

More projects

Design

Head of Version

View Case Study

abstract painting

Interaction Design

Flight Cabin Inter

View Case Study

magazine spread

Design

Castro Capital branding

View Case Study